SHIPPING AND DELIVERY
Shipping and Delivery
At TRENNDY, we are committed to delivering your orders safely and on time. Below are the details of our shipping and delivery policies.
1. Shipping Charges
- Free Shipping: Enjoy free shipping on all orders above โน499.
- Standard Shipping: For orders below โน499, a nominal shipping fee will apply at checkout.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Estimated delivery time is 5-7 business days, depending on your location.
- Remote areas may experience slightly longer delivery times.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use the tracking link to stay updated on the status of your delivery.
5. Delivery Partners
We work with trusted courier partners to ensure your orders are delivered safely and on time.
6. Delayed Deliveries
While we strive to deliver on time, unforeseen circumstances like weather, strikes, or logistical issues may cause delays. If your order is delayed, feel free to contact us for assistance.
7. Damaged or Missing Items
- If you receive a damaged package or items are missing, please contact us within 48 hours of delivery.
- Email us at customercare.trenndy@gmail.com with your order details and photos of the package.
8. Incorrect Address
Ensure your shipping address is accurate when placing an order. TRENNDY is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Contact Us
For any shipping or delivery inquiries, please reach out:
๐ง Email: customercare.trenndy@gmail.com